Used Car Dealer Association
The UCDA is a not-for-profit association of over 4400 motor vehicle dealers across Ontario. Our goal is to help foster a fair used vehicle buying experience that safeguards both the consumer and the dealer.
Our membership is made up of franchise dealers, independant dealers, truck dealers and leasing companies. Located in over 500 municipalities throughout Ontario.
The mission of the UCDA is to enhance the image of the used vehicle industry. This mission is built upon three pillars: representation, education and mediation.
Ontario Motor Vehicle Industry Council
Ontario Motor Vehicle industry Council OMVIC licenses and regulates motor vehicle dealers in Ontario and enforces the Motor Vehicle Dealers Act on behalf of the Minister of Consumer Services. OMVIC’s mandate is to maintain a fair, safe and informed marketplace by ensuring registration of dealers and salespersons, inspecting dealerships, maintaining a compliant line for consumers, conducting investigation amd enforcing the Act and its associated rules and regulations. OMVIC is also responsible for administering the Motor vehicle Dealers Compensation Fund on behalf of a Board of Trustees.
Better Business Bureau A+ Rating
Build Trust – Establish and maintain a positive track record in the marketplace
Advertise Honestly – Adhere to established standards of advertising and selling.
Tell the Truth – Honestly represent products and services, including clear and adequate disclosures of all material terms.
Be Transparent – Openly identify the nature, location, and ownership of the business and clearly disclose all policies, guarantees and procedures that bear on a customer’s decision to buy.
Honour Promises -Abide by all written agreements and verbal representations
Be Responsive -Address marketplace disputes quickly, professionally and in good faith.
Safeguard Privacy – Protect any data collected against mishandling and fraud, collect personal information only as needed and respect the preferences of consumers regarding the use of their information.
Embody Integrity -Approach all business dealings, marketplace transactions and commitment with integrity.